:root{
  --navy:#13315c; --blue:#2563eb; --blue-d:#1d4ed8; --bg:#f4f6fb; --card:#fff;
  --line:#e3e8f0; --text:#1f2937; --muted:#6b7280; --radius:12px;
}
*{box-sizing:border-box}
body{margin:0;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;background:var(--bg);color:var(--text);font-size:14.5px;line-height:1.5}
a{color:var(--blue);text-decoration:none}
a:hover{text-decoration:underline}
h1{font-size:22px;margin:0 0 14px}
h2{font-size:16px;margin:0 0 12px}
hr{border:none;border-top:1px solid var(--line);margin:14px 0}
.muted{color:var(--muted)}
.small{font-size:12.5px}
.mono{font-family:ui-monospace,SFMono-Regular,Menlo,monospace;font-size:12.5px}
.pad{padding:14px}

/* top bar */
.topbar{display:flex;align-items:center;gap:18px;background:var(--navy);color:#fff;padding:0 22px;height:58px;position:relative}
.menu{display:flex;flex:1;align-items:center;gap:18px}
.menu-btn{display:none;background:none;border:0;color:#fff;font-size:26px;line-height:1;cursor:pointer;padding:2px 6px;margin-left:auto}
.brand a{color:#fff;font-weight:700;font-size:16px}
.brand span{font-weight:400;opacity:.8}
.nav{display:flex;gap:6px;margin-left:10px;flex:1}
.nav a{color:#dbe4f3;padding:7px 12px;border-radius:8px;font-weight:500}
.nav a:hover{background:rgba(255,255,255,.12);text-decoration:none}
.nav a.cta{background:var(--blue);color:#fff}
.user{display:flex;align-items:center;gap:10px}
.uname{font-weight:600}
.logout{color:#cdd8ec}
.role{font-size:11px;padding:2px 8px;border-radius:20px;background:#e5edff;color:#1d4ed8;font-weight:600}
.role-superadmin{background:#fde68a;color:#92400e}
.role-developer{background:#c7f9e5;color:#065f46}
.role-user{background:#e5e7eb;color:#374151}

.wrap{max-width:1080px;margin:26px auto;padding:0 20px}
.foot{text-align:center;color:var(--muted);font-size:12.5px;padding:28px}

/* cards */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);padding:18px;margin-bottom:18px;box-shadow:0 1px 2px rgba(16,24,40,.04)}
.card-head{display:flex;justify-content:space-between;align-items:flex-start;gap:14px;margin-bottom:14px}
.collapse{padding:16px 18px}
.link{font-weight:600}

/* stats */
.stats{display:grid;grid-template-columns:repeat(auto-fill,minmax(150px,1fr));gap:14px;margin-bottom:18px}
.stat{margin:0;text-align:center;padding:18px 10px}
.stat .num{font-size:30px;font-weight:700;color:var(--navy)}
.stat .lbl{color:var(--muted);font-size:13px;margin-top:2px}
.s-open .num{color:#d97706}.s-prog .num{color:#2563eb}.s-resolved .num{color:#059669}.s-pending .num{color:#dc2626}

/* tables */
.tbl{width:100%;border-collapse:collapse}
.tbl th{text-align:left;font-size:12px;text-transform:uppercase;letter-spacing:.03em;color:var(--muted);padding:10px 12px;border-bottom:2px solid var(--line)}
.tbl td{padding:11px 12px;border-bottom:1px solid var(--line)}
.tbl tbody tr:hover{background:#f8fafd;cursor:pointer}

/* badges */
.badge{display:inline-block;font-size:11.5px;font-weight:600;padding:3px 9px;border-radius:20px}
.b-open{background:#fff3da;color:#b45309}.b-assigned{background:#e0ecff;color:#1d4ed8}
.b-prog{background:#e7e2ff;color:#6d28d9}.b-resolved{background:#d7f7e6;color:#047857}
.b-closed{background:#e5e7eb;color:#4b5563}
.b-low{background:#eef2f7;color:#64748b}.b-medium{background:#e0ecff;color:#1d4ed8}
.b-high{background:#ffe9d6;color:#c2410c}.b-urgent{background:#ffe0e0;color:#dc2626}

/* forms */
label{display:block;font-weight:600;font-size:13px;margin:12px 0 5px}
input,select,textarea{width:100%;padding:9px 11px;border:1px solid var(--line);border-radius:9px;font-size:14px;font-family:inherit;background:#fff}
input:focus,select:focus,textarea:focus{outline:none;border-color:var(--blue);box-shadow:0 0 0 3px rgba(37,99,235,.12)}
textarea{resize:vertical}
.row{display:grid;grid-template-columns:1fr 1fr;gap:14px}
.btn{display:inline-block;padding:9px 16px;border-radius:9px;border:1px solid transparent;font-size:14px;font-weight:600;cursor:pointer;margin-top:14px}
.btn-primary{background:var(--blue);color:#fff}
.btn-primary:hover{background:var(--blue-d);text-decoration:none}
.btn-ghost{background:#fff;border-color:var(--line);color:var(--text);margin-left:8px}
.btn-sm{padding:6px 11px;font-size:13px;margin-top:0}

/* auth */
.auth{display:flex;justify-content:center;margin-top:40px}
.auth-card{max-width:380px;width:100%}
.auth-card h1{margin-bottom:2px}

/* ticket view */
.cols{display:grid;grid-template-columns:1fr 300px;gap:18px;align-items:start}
.col-side .card{padding:16px}
.meta-grid{display:grid;grid-template-columns:1fr 1fr 1fr;gap:12px}
.meta-grid span{display:block;color:var(--muted);font-size:12px}
.desc{white-space:pre-wrap;line-height:1.6}
.comment{border:1px solid var(--line);border-radius:10px;padding:11px 13px;margin-bottom:10px;background:#fcfdff}
.comment.staff{background:#f3f8ff;border-color:#d7e6ff}
.c-head{display:flex;align-items:center;gap:8px;margin-bottom:5px}
.reply{margin-top:14px}
.badges{display:flex;gap:6px}

/* misc */
.alert{padding:11px 14px;border-radius:9px;margin-bottom:16px;font-size:14px}
.alert-success{background:#e7f8ef;color:#066b41;border:1px solid #bfe9d3}
.alert-error{background:#fdecec;color:#a31515;border:1px solid #f5c6c6}
.filters,.badges{display:flex;gap:8px;flex-wrap:wrap;margin-bottom:14px}
.chip{padding:6px 13px;border-radius:20px;background:#fff;border:1px solid var(--line);font-size:13px;font-weight:500}
.chip.on{background:var(--navy);color:#fff;border-color:var(--navy)}
.pill{display:inline-block;background:#ef4444;color:#fff;font-size:11px;font-weight:700;min-width:18px;text-align:center;padding:1px 6px;border-radius:20px}
.statlink{text-decoration:none}
.statlink:hover{text-decoration:none}
.approval{display:flex;justify-content:space-between;align-items:center;gap:14px;padding:13px 4px;border-bottom:1px solid var(--line);flex-wrap:wrap}
.approval:last-child{border-bottom:none}
.appr-info strong{font-size:15px}
.appr-actions{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.inline-form{display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.inline-form input{width:auto;flex:1;min-width:160px}
.inline-form .btn{margin-top:0}
.manage-cell{display:flex;gap:8px;align-items:center;flex-wrap:wrap}
.row-form{display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.row-form select{width:auto;padding:6px 8px;font-size:13px}
@media(max-width:820px){
  .cols{grid-template-columns:1fr}
  .meta-grid{grid-template-columns:1fr}
  .menu-btn{display:block}
  .menu{display:none}
  body.nav-open .menu{
    display:flex;flex-direction:column;align-items:stretch;gap:6px;
    position:absolute;top:58px;left:0;right:0;background:var(--navy);
    padding:12px 14px;box-shadow:0 10px 20px rgba(0,0,0,.25);z-index:60}
  body.nav-open .nav{flex-direction:column;gap:2px;margin-left:0;flex:none}
  body.nav-open .nav a{padding:11px 12px;border-radius:8px}
  body.nav-open .user{flex-wrap:wrap;gap:12px;padding:10px 4px 2px;border-top:1px solid rgba(255,255,255,.14)}
  .wrap{margin-top:18px}
  .card-head{flex-direction:column}
  .inline-form input,.row-form,.row-form select{width:100%}
  .stats{grid-template-columns:repeat(2,1fr)}
}